Quality Policy
To be the supplier of choice in the Concreting Industry in Malaysia, we strongly believe in understanding of customer needs and continually improve in everything we do.
We will ensure that all our customers are satisfy through :
QUALITY
COST
DELIVERY
SERVICE
We are fully committed to comply with the requirements of ISO 9001 : 2008 and continually improve the quality management system through reviewing the quality policy and objectives.
QUALITY OBJECTIVES | PERFOMANCE INDICATORS | TARGET | DEPARTMENT RESPONSIBLE |
Quality product | Reduce External Reject Rate | <2% of the monthly production in tonnage | Quality Control |
Reduce External Reject Rate | <1% of the monthly production in tonnage | Batching Plant | |
Reduce Internal Reject Rate | <1% of the monthly production in tonnage | Production | |
Cost | Sourcing of the best quality material at the best price | Minimum of 3 Quotation for new sourcing | Purchasing / Admin |
Delivery | To achieve On Time Delivery | >90% by proper Arrangement of transport | Logistic |
Service | Achieve Customer Satisfaction | Consucting Customer Survey to achieve Satisfaction level of Above average | Marketing |
Award / Certification
